The Keystone Lodge and Spa by Keystone Resort

Very nice hotel. Great service including complimentary ski storage. Great pool and hot tub. Nice staff. Trip.com indicated resort fee was $20. Actually was $35 per day. Kind of ridiculous for using a pool and hot tub.

Staying at Keystone Lodge & Spa was amazing! Definitely will be doing it again.

Great location, price & amenities. I was surprised how nice this property was, right on a lake. There’s a lot to do including pedal boating, paddle boarding & the spa. We had a room with a balcony on the back side, there is some construction in back but it didn’t disturb us. There’s a nice pool and hot tub. The room was well kept and comfy. There isn’t AC but we had a small window open at night mid July and it was down to 48°. The staff were all so kind and even gave our daughter a welcome bag with toys and coloring books. There’s an onsite courtesy driver as well. We also received an adventure pass upon check in. Parking is across the highway but there’s an underground tunnel. Shops on sight as well as a little general store. Highly recommend be Keystone Lodge & Spa!

My goodness, where do I start. Well, let’s start with what happened. My husband and I checked in on July 2, 2024, as we had driven from Oklahoma (elevation 700) to Keystone Resort and Spa (elevation 9,000+). We made the mistake of not acclimating our bodies to the higher elevation, and (with my severe heart condition) I was in dire need of medical attention and Nini Koch (the hotel representation) recognized the severity, called for medical care, took charge and stayed on top of everything from the moment she recognized my crisis, until she took it upon herself to contact Priceline to ask for a refund (due to a medical crisis) on a non-refundable reservation, then helped us find another hotel and area (lower elevation) even though her hotel lost our business. She continued to check on me, even this morning )July 4th, to make sure I was ok and to tell me that everything was a “go” with the refund. This my friends is “true” customer service, an art that has since faded throughout the hospitality industry, it is alive and well at the Keystone Resort and Spa, and in the hearts and minds of Nini and her staff/co-workers. I would highly recommend this facility, as the room was great, the food fabulous (even though we only stayed one night) and the customer service is “best of class”. As an old hotel person and also an ex oil executive I have travelled the world, stayed at many a hotel and resort, and can honestly state that the commitment to great service and taking care of their customers is “top of mind” at Keystone Resort and Spa, and I cannot thank Nini Koch enough for going “above and beyond” the call of duty! Thank you, Nini and the entire staff at the resort

becareful when you sign up for a stay and play package if they offer you a free round of golf because it is not true. you wont get the free round. when we went to golf course for our free round we were told we could not tee off until after 6:30 when we were told by salesman the we could tee off at 4 and they would probably let us play earlier if we got there earlier. we got there at 2:30 ???????????????????

It’s almost 2am and I can’t sleep because it’s so hot in this room. When we arrived the thermostat said it was 85 in here. I went to the front desk and asked them to do something about it because I thought maybe the heat was stuck on since the thermostat was set to 60. They looked at me like I had made the most unusual request they’d ever heard but agreed to send maintenance up which they did while we went to dinner. The best the maintenance guy could do was open the tiny windows and stick fans in front of them. Then I noticed a sign on the wall that said the room can get warm and it’s best to leave the curtains closed. I won’t be staying another night here.

This is a mediocre property trying to appear better than it is. THERE IS NO AIR CONDITIONING AND NO VALET PARKING. There also is not enough staff, at least in the summer, to meet all needs of the guests. There are better options. We also had issues at check-out. Overall, it was not a top-tier experience, even for the money.

Not because of its price point (because it's unbeatable), not because it's location in Summit County (because it's only 10 minutes from the beach for springtime), but because it feels like I'm coming home (which is how currently Ninni and the gang treat you - it's a "how have you been doing" vibe). The accommodations are always on point. If there is something that needs to be attended to, it is addressed immediately. It has been consistently good over the years. And by over the years, I mean several different owners or 30 some years! And if the current ownership is reading this, you guys, do not drive my beloved Keystone Lodge and Spa into the ground or cheapen it in any way (like you have done with other locations per your business model)! The place has genuine friendliness coming from the staff, that is balanced by the amount of luxury that this place is holding on to (which helps me overlook the world's smallest elevators - but for god sakes please keep them - I now find them charming). I will continue to return for as long these two qualities stay intact. Which is to say, I hope others can enjoy this place for as many years as I have.

We needed a place just off of I 70 for the night- we loved the area and decided to stay two! The lodge has a nice pool and amazing hot tub, steam room, and sauna. Walking and biking trails are just out the back door and are very nice with great mountain views. We loved the charm, charisma, and recommendations from Nina- a person who truly loves her job and is top notch at it. We felt the restaurants were a bit expensive so drove just a few minutes into Dillon which has much better choices and another great trail and views around Lake Dillon. Nina’s suggestion to drive over to Frisco for a few hours was perfect- cute downtown with many restaurants and shoos. The room was quite warm but since they don’t have air conditioning- we kept the door open all day and the windows open at night with a fan. A great stay here!